Embershot Help Center
How can we help?
Browse guides and answers for Embershot - sharing files securely, managing projects, and keeping control of who sees what.
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Getting Started
New to Embershot? Learn the basics of uploading, sharing, and protecting your files.
Account & Profile
Manage your name, email, phone, signature, and notification preferences.
Billing & Subscription
Update payment methods, upgrade plans, or cancel your subscription.
Security & MFA
Reset your MFA secret, manage 2FA, and keep your account locked down.
Projects & Admins
Create projects, invite admins, and configure project-level settings.
Groups & Permissions
Organize users into groups and control what each group can see and do.
Uploads & Files
Upload files, change names and descriptions, and manage your file library.
Sharing & Links
Send files to recipients, control link expiration, and require terms before viewing.
Watermarks
Adjust default watermark settings and per-file watermarks before sending.
Annotations
Add, edit, and share annotations on documents - text, highlights, and shapes.
Viewing & Playback
Open files, zoom, sign documents, and request extensions on expired links.
Analytics & Tracking
Track who viewed your files, when, and from where with advanced analytics.
Mobile & Apps
Use Embershot on iOS, Android, and the desktop apps.
Enterprise
Site Admin features for Enterprise customers - SSO, user management, audit.
Troubleshooting
Common issues and fixes when something isn't working as expected.
Still need help?
Email support@embershot.com and our team will get back to you.