Embershot Help Center

How can we help?

Browse guides and answers for Embershot - sharing files securely, managing projects, and keeping control of who sees what.

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Getting Started

New to Embershot? Learn the basics of uploading, sharing, and protecting your files.

Account & Profile

Manage your name, email, phone, signature, and notification preferences.

Billing & Subscription

Update payment methods, upgrade plans, or cancel your subscription.

Security & MFA

Reset your MFA secret, manage 2FA, and keep your account locked down.

Projects & Admins

Create projects, invite admins, and configure project-level settings.

Groups & Permissions

Organize users into groups and control what each group can see and do.

Uploads & Files

Upload files, change names and descriptions, and manage your file library.

Sharing & Links

Send files to recipients, control link expiration, and require terms before viewing.

Watermarks

Adjust default watermark settings and per-file watermarks before sending.

Annotations

Add, edit, and share annotations on documents - text, highlights, and shapes.

Viewing & Playback

Open files, zoom, sign documents, and request extensions on expired links.

Analytics & Tracking

Track who viewed your files, when, and from where with advanced analytics.

Mobile & Apps

Use Embershot on iOS, Android, and the desktop apps.

Enterprise

Site Admin features for Enterprise customers - SSO, user management, audit.

Troubleshooting

Common issues and fixes when something isn't working as expected.

Still need help?

Email support@embershot.com and our team will get back to you.